Refund, Return and Replacement Policy

Last Updated: June, 2026

Introduction

At Unique Billing Solutions, we strive to provide genuine, quality-tested, and reliable POS systems, billing machines, barcode scanners, barcode printers, thermal printers, software solutions, accessories, and business automation products.

As most of our products are business-use electronic equipment, hardware devices, software products, and customized business solutions, customers are requested to carefully review product specifications, compatibility requirements, and business needs before placing an order.

By purchasing products from POS Billing System (https://posbillingsystem.com), you agree to this Refund, Return, and Replacement Policy.

No Refund Policy

All Sales Are Final

Unless otherwise required under applicable law, all purchases made through our website, quotations, invoices, payment links, WhatsApp orders, telephone orders, or direct sales channels are final and non-refundable.

Once an order has been:

  • Confirmed by the customer,

  • Processed by our team,

  • Procured from the manufacturer or distributor,

  • Packed for dispatch, or

  • Shipped,

the order shall not be eligible for cancellation or refund.

Non-Refundable Products

The following products and services are strictly non-refundable:

  • POS Billing Machines

  • Touch Screen POS Systems

  • Barcode Scanners

  • Barcode Printers

  • Thermal Printers

  • Customer Display Systems

  • Cash Drawers

  • Software Licenses

  • Billing Software

  • Subscription Services

  • Installation Services

  • Configuration Services

  • Setup Charges

  • Training Services

  • Customized Orders

  • Special Procurement Orders

  • Consumables and Accessories

Return Policy

General Return Restriction

Unique Billing Solutions does not accept product returns simply because:

  • Customer changes their mind.

  • Product is no longer required.

  • Wrong product was ordered by the customer.

  • Customer purchased without checking compatibility.

  • Customer found a lower price elsewhere.

  • Customer misunderstood product specifications.

  • Customer’s business requirements changed after purchase.

Customers are advised to verify all specifications, dimensions, compatibility requirements, software requirements, and business needs before placing an order.

Replacement Policy for Manufacturing Defects

Eligible Cases

A replacement request may only be considered if:

  • The product is received physically damaged during transit.

  • The product received is substantially different from the ordered product.

  • The product has a verified manufacturing defect upon arrival.

  • The product is Dead on Arrival (DOA).

Reporting Timeline

Customers must report any such issue within:

48 Hours of Delivery

through:

  • Email

  • WhatsApp

  • Customer Support

along with:

  • Order Number

  • Invoice Copy

  • Product Images

  • Packaging Images

  • Unboxing Video (if available)

  • Detailed Description of Issue

Failure to report within the prescribed period may result in rejection of the claim.

Manufacturer Warranty and Service Support

Warranty Responsibility

Most products sold by Unique Billing Solutions are covered under the warranty provided by their respective manufacturers, brands, importers, or authorized distributors.

Warranty terms vary depending on:

  • Brand

  • Product Category

  • Manufacturer Policy

  • Product Model

Service Center Support

For products covered under manufacturer warranty:

  • Customers may be required to contact the manufacturer’s authorized service center directly.

  • Warranty claims shall be processed according to the manufacturer’s warranty terms.

  • Repair, replacement, or servicing decisions shall be solely determined by the manufacturer or authorized service partner.

Unique Billing Solutions shall provide reasonable assistance and guidance in connecting customers with the appropriate service channels wherever possible.

Technical Support Assistance

Although refunds are not provided, we remain committed to customer support.

Support Provided

Our team may provide assistance relating to:

  • Product Setup Guidance

  • Basic Installation Support

  • Initial Configuration Assistance

  • Software Activation Guidance

  • Product Usage Information

  • Troubleshooting Support

Support may be provided through:

  • Telephone

  • WhatsApp

  • Email

  • Remote Assistance

  • Video Guidance

Support availability may vary depending upon the product and service category.

Conditions Not Covered Under Replacement or Warranty

Replacement, repair, or warranty support may not be available in cases involving:

Physical Damage

Including but not limited to:

  • Cracks

  • Breakage

  • Impact Damage

  • Mishandling

Liquid Damage

Damage caused by:

  • Water

  • Moisture

  • Chemicals

  • Other Liquids

Electrical Damage

Damage resulting from:

  • Voltage Fluctuations

  • Power Surges

  • Improper Electrical Connections

  • Improper Earthing

Unauthorized Repairs

Products repaired, modified, opened, or altered by unauthorized persons.

Improper Usage

Failure to use products according to manufacturer guidelines.

Consumable Components

Normal wear and tear of consumable items including:

  • Labels

  • Ribbons

  • Print Heads

  • Rollers

  • Batteries

  • Cables

  • Connectors

  • Thermal Rolls

Software Products and Digital Services

No Refund on Software

All software products, activation keys, subscriptions, licenses, digital downloads, and software services are non-refundable.

Once:

  • License Keys are issued,

  • Software is activated,

  • Digital access is granted,

no refund or cancellation shall be permitted.

Third-Party Software

Software products supplied by third-party vendors shall be governed by their respective licensing and support policies.

Incorrect Shipping Information

Customers are responsible for providing accurate:

  • Name

  • Mobile Number

  • Delivery Address

  • GST Information

Unique Billing Solutions shall not be responsible for losses, delays, additional charges, or failed deliveries resulting from incorrect information provided by customers.

Order Refusal and Cancellation by Company

We reserve the right to cancel any order before dispatch due to:

  • Pricing Errors

  • Stock Unavailability

  • Fraud Detection

  • Verification Issues

  • Regulatory Restrictions

  • Technical Errors

In such cases, any eligible payment received shall be refunded through the original payment method where applicable.

Limitation of Liability

To the maximum extent permitted by law, Unique Billing Solutions shall not be liable for:

  • Business Losses

  • Revenue Loss

  • Profit Loss

  • Data Loss

  • Downtime

  • Indirect Damages

  • Consequential Damages

arising from product usage, warranty claims, delays, or service interruptions.

Changes to this Policy

Unique Billing Solutions reserves the right to modify, amend, update, or replace this Refund, Return and Replacement Policy at any time without prior notice.

Changes shall become effective immediately upon publication on the Website.

Contact Us

For any questions regarding this Refund, Return and Replacement Policy, please contact:

Unique Billing Solutions

Plot No-3, Bhagat Vihar Colony
Fatehabad Road
Near Jaypee Palace Hotel
Agra, Uttar Pradesh – 282004

Email: support@posbillingsystem.com

Website: https://posbillingsystem.com

Business Hours: Monday to Saturday (As Applicable)

By placing an order through POS Billing System, you acknowledge that you have read, understood, and agreed to this Refund, Return and Replacement Policy.